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About

This is intended to be a guidance document to help identify where tickets/questions/service requests may be most appropriately handled as incoming Students begin to join the environment

Tiering Matrix

Tier

Group Responsible

A

CSS - Tier 1 (On-site or Outsourced)

B

CSS - Zone Support

C

EI-SS

D

EI-ESS

E

COE-Training

Example Support Items

Mobile App Troubleshooting
2

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