Known Issues for Tufts Box.net Implementation

Known Issues

Single Sign-On

1. Sometimes a logon to SSO box.net repeatedly prompts for username and password, even if the username and password is correct
   • This is related to Extended Protection for ADFS and will be repealed
   • Extended protection affects Firefox, Chrome and Safari browsers mostly, it is not a problem for native IE browsers
2. Sometimes even after logging out of the box.net application, if you revisit https://tufts.box.com/login (even after restarting your browser) you will not be prompted for credentials again
   • This is related to the Web SSO lifetime token for the Tufts ADFS server, the SSO lifetime token will be reduced to under 5 minutes to reduce the scenarios in which someone intentionally closes a session and is still left open.
   • Still exists as of 10/18/2012
3. m.box.com does not function with SSO credentials unless you leave the password field BLANK when logging in ( this behavior will only occur during pilot phase.)
   • box.com does not function with SSO credentials unless you leave the password field BLANK when logging in ( this behavior will only occur during pilot phase.)
     • Both of these are fixed as of 10/18/2012
4. tufts.box.com/login does function with SSO credentials
5. SSO self-service provisioning is currently sending – "partner_user_id parameter should be set" Still working to resolve.

Applications

1. Some mobile Apps cache the password persistently for an SSO credential. In order to update the cached SSO credential you need to remove and re-add the application
   • The iPad "Box" application from box itself does have the ability inside accounts to prompt for password persistently or force a logout which can be used to update the password.

Web

1. The in-browser office suite editors work but they're painfully slow/clunky compared to native clients

H4. Account on boarding

1. user cannot create account by visiting https://tufts.box.com
   • user likely already has a personal box account with first.last@tufts.edu reserved
     • 1) box.com support can forcibly move the account to the enterprise
     • 2) user can change their first.last@tufts.edu email to an alternate address in their personal account options. They can then join tufts enterprise by loggin in using the standard join process.

H4. Adfs issues

1. problem with adfs http caching between office 365 and box.com currently.