Quota Defaults and Warnings
Students
- Default quota is 1GB
- Warning at 820mb
- Can't send email at 921mb
- Can't send or receive email at 1GB
Faculty/Staff
- Default quota is 3GB
- Warning at 80% (2.4GB with default quota)
- Can't send email at 90% full (2.7GB with default quota)
- Can't send or receive email at 100% full (3GB with default quota)
- Can't receive voicemails via unified messaging at 100% full (3GB with default quota)
Information about Quota Thresholds
- It is ESS' recommendation to not turn down quota increase requests. As an individual mailbox exceeds the thresholds set by TuftsTools a request to the UITSC can be made to increase via the Exchange Management Console to higher amounts. individual accounts at this juncture should not exceed 10gb for mailbox quota without approval from ESS specifically.
Recommendations for Administrative Maintenance of Quota
Students
- Students that are forwarding email outside of Exchange AND are hitting a quota warning should be recommended to either maintain their quota or modify their forward to no longer save copies of mail at Tufts. Quota increases should not be issued for students that simply forward their mail. The quota report has a last-login field that can be used to confirm if the student regularly uses the Tufts Exchange mail service.
Faculty/Staff/Employees
- Faculy and Staff that approach their 3g default quota may be increased by 500mb at a time up to 4gb, although a note explaining suggested quota maintenance should be sent along with a confirmation that the quota was increased by 500mb.
Example Note:
"Good Morning/Afternoon/Evening"
We noticed that your email account was approaching the limit we have set for you. UIT has approved an increase in your quota to help make sure that you are able to store additional emails. For more information on how to maintain your email quota – please visit http://go.tufts.edu/quota for tips and tricks.
If you'd like to contact us, feel free to respond to this email or use our information below.
Thanks,
x
UIT Client Support Center
UITSC@tufts.edu
617-627-3376
Checking Quota Use
Users can check their own quota use using the instructions at go.tufts.edu/quota.
FSP's can check a quota by visiting the FSP section of Tufts Tools, looking up the user, and checking the values in the "Exchange Mailbox Quota" section. This will show the amount currently used out of the current total quota.
Increasing a Quota
To increase a user's quota:
- First verify that they are nearing quota by checking using the steps above.
- After locating the user in Tufts Tools, change the value in the Exchange Mailbox Quota drop-down
- Click "Update" at the bottom of the page.
- Try to avoid increasing the quota more than 500MB at once unless absolutely necessary.
