Version 3.0
Assign the Individual to a Migration "Bucket"
This Methodology will cover the following Macintosh Transitions:
- #Thunderbird to Thunderbird
- #Thunderbird to Apple Mail
- #Thunderbird to Entourage EWS
- #Entourage 2008 to Entourage EWS
- #Apple Mail to Apple Mail
Perform Desktop Preparedness Assessment
Any user we migration should be strongly encouraged to be using a recommended software client, web browser and connection point any associated mobile device. Desktop Preparedness should be completed prior to the day of Migration wherever possible.
During this pre-migration period, the 3-2-1 Communication will be ongoing.
Evening Before The Migration: 4pm
This is the deadline for an opt out for a user to not be migrated for the next morning. After this point the serverside data will provisioned and migrated by the infrastructure teams.
Morning of the Migration:
Thunderbird to Thunderbird
A user who is going to stay with Thunderbird as their mail client needs a NEW account connection provisioned for the Exchange IMAP connection. DO NOT repoint the Trumpeter IMAP connection to an Exchange IMAP connection, you risk duplication from the re-indexing that will occur.
Thunderbird to Apple Mail
Users should only be migrating to Apple Mail from Thunderbird if they are running OSX 10.6.x and plan to use apple mail to synchronize calendar/tasks with iCal and contacts with Addressbook
Thunderbird to Entourage EWS
This is the only MAPI Migration path for users on 10.5.x. Snow Leopard (10.6.x) users have the option of using Mac Mail as a native MAPI client.
Entourage 2008 to Entourage EWS
This is the only MAPI Migration path for users on 10.5.x. Snow Leopard (10.6.x) users also have the option of using Mac Mail as a native MAPI client.
Apple Mail to Apple Mail
This procedure will only work for Macintosh computers running Snow Leopard (OSX 10.6.x)
Technician Visit
- Assists if necessary
- Recreate Signature
- Recreate Meeting Maker Proxy Delegation
- Addressbook Configuration (LDAP/GAL Lookup.)
- Send Mail in Plain Text
- Turn off Junk Mail Filter
After Technician Visit
- Individual is left with the following information
- Exchange FAQ to explain our most common questions.
- Online Support knowledgebase for self-service learning
- Support Contact Information for first tier support
- This can be the primary support desk (local FSP) or a specific support hotline for Exchange, or both.
- Schedule for customer-focused training to be given by Tufts trainers during the upcoming weeks/months.
Post Migration Follow-up
- Individual is contacted briefly to see if some portion of their migration is still incomplete.
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