About
This request form is subject to approval, but it provides a launching point to begin the discussion for Service hosting and helps Enterprise Infrastructure assess the type of service need you have as well as determine if our current capacity and accomodate your growth.
About our Servers
Servers hosted by UIT for applications will be located in either a Tier IV Datacenter (Tufts Summer Street, Boston MA) or Tier I Datacenter (TAB Data Center, Somerville MA)
Servers by default meet the following minimum standards and depending upon negotiation with UIT may have additional functionality identified:
- Datacenter location and Location Independence for the service is determined by our Service Resiliency Model
- Our expertise and troubleshooting is gratis as part of the service, but depending on your storage and server requirements some costs may be associated with hosting your service. Before a server is built the extent of the cost model will be discussed with you and approved via IDR.
- Our servers are virtual hosts and are either RedHat Linux 6.2 or Windows Server 2008 R2 64b Enterprise
- Servers are digitally or physically backed up unless specified not to be by our customer
- Servers are monitored at a base level for: Ping, HTTP (if Applicable), Database Availability (if Applicable), Available disk space
- Additional, more complex monitoring is possible
- Servers are patched on a biannual basis and may require downtime from the hosting provider.
- Standard maintenance windows are as follows:
Approved Maintenance Windows
Planned vs UnPlanned
Planned maintenance is discussed, tested, and scheduled prior to 48 hours before the occuring maintenance.
Schedule for Planned Maintenance Windows
MORNING |
USED FOR |
DATES |
|---|---|---|
6am-8am |
No Impact, or No major Rollback required |
Monday through Friday |
6am-10am |
Potential for larget impact, requires elongated window, or poor rollback options |
SUNDAY |
EVENING |
USED FOR |
DATES |
12am-2am |
Outside of business hours, helpful to have work on Friday |
THURSDAY |
8pm - 10pm |
Low Impact, or No major rollback required |
Monday - Friday |
In the event of an unplanned interruption to your service, EI will communicate through one of the following communication vectors:
- Always
- Service Owner escalation if identified as required in the SLA
- Monitoring Escalation Emails provided during monitoring configuration
- Tufts Infoboard (infoboard.uit.tufts.edu) if a service or services are being impacted
- Tufts Service Announcements Discussion List (tied to Infoboard Postings)
- Sometimes
- Tufts Service Advisory Team Discussion List (SAT@elist.tufts.edu)
- Tufts Front-line Service Personnel Discussion List (FSP@elist.tufts.edu)
Please use either the direct link, or this imbedded form to request a server.
Direct Link: Fill out the survey for a new Virtual Server
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