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Subject: Reminder: Transitioning Your Box.com Account

Good Morning/Afternoon [FIRSTNAME],

With the hectic nature of this time of year, it occurs to us that you may have missed the emails we’ve sent in regard to your personal Box.com account.

Please complete this short one question survey to let us know that you’d like your account converted - http://go.tufts.edu/tuftsboxstorage - by Wednesday, December 12th and we'll take care of the rest.

If you are not interested in joining the university’s Box service, please respond to this email so we can assist you in ensuring that your personal account stays as such.

Thanks,
Judi

Judi Vellucci
Manager, UIT Technology Support Center
UITSC@tufts.edu
617-627-3376

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Original Email:
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Good Afternoon [FIRSTNAME],

Tufts is preparing to offer university Box.com storage accounts to Faculty, Staff, and Students in the Spring of 2013. We were happy to find you had already signed up for a personal box.com account, as it looks like you've already seen the value of a service like Box.

If we convert your existing personal account to an enterprise account, there are a few advantages:

• Your quota will increase from the personal default (5 gigabytes) to the Tufts default (20 gigabytes)
• Anything you've uploaded, shared, or had shared with you, will continue to be at your fingertips
• On the day your account moves, you'll want to update any passwords with Box to your Tufts Username and Tufts Password
  As you've already created an account, we've created a quick feedback survey (one yes/no question!) to see if you'd like us to schedule converting your account to receive additional space and use of your Tufts Username and Tufts Password.

Please respond by filling out our survey by Wednesday, November 14th and we'll take care of the rest: http://go.tufts.edu/tuftsboxstorage

Thanks,
Judi

Judi Vellucci
Manager, UIT Technology Support Center
UITSC@tufts.edu
617-627-3376

Subject: Follow up Regarding your Box.com Account

Hello [FIRSTNAME],
Thank you for responding to our survey regarding your personal Box.com account. In order to ensure that your personal account stays personal we’d like to walk you through changing the email address associated with that account. I am happy to do this via phone if you specify a good time and number to call. For your reference, I have also included the instructions below.

1. Visit https://www.box.com/
2. Click the Log In button in the top right corner
3. Enter your Tufts email address and the password you set when creating your Box account. (If you don’t remember your password, click the Forgot password? link.)
4. Once you’ve logged in, click on the gear button on the top right corner
5. Select Account Settings from the menu that appears
6. Scroll down to the Login Information section of the page
7. Delete your Tufts email address and replace it with a personal email address
8. Click the Save button; an email will be sent to the personal email address you entered. To confirm the new address you’ll need to click on the link provided in the email from Box.
9. You will be taken to a page that says “Your email address is now verified”
10. Send me a quick email to let me know you’ve updated your email address. Thanks!

Please feel free to respond to this email with any questions or concerns. Thank you for your time and consideration.
:o) Kara

**Please note that no Tufts IT professional will ever ask for password or personal information via email. Such requests are fraudulent.**

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Kara Bilotta
Client Relationship Manager
University Information Technology (UIT)
Tufts University
169 Holland Street Somerville, MA 02144
P: 617.627.5549 F: 617.627.3205
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