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Are you new to using a wiki? Don't worry too much about going crazy with formatting or layout. The When you're editing a page, the right side of the page >>> has some basic formatting tips to get you started.

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  • The ITKB is open to be edited by any FSP at Tufts. This means that the information you read is not necessarily accurate, up-to-date, or endorsed by the service owner.
    • We rely on ITKB readers and contributors. If you see something inaccurate, please edit the page and fix it!
    • If you are a service owner, we encourage you to watch pages relevant to your area of expertise to ensure that they remain as accurate and updated as possible!
  • As listed above, documenting an issue is not the same thing as reporting the issue to the service owner. In addition to documenting what you know, don't forget to submit a ticket if it hasn't already been done.

Miscellaneous

  • In the past, we used the live template macro across the ITKB to control overall page formatting, etc. We've done away with this practice on new pages, but many pages still have a live template, because they have to be manually removed.
    • Live templates don't allow us to track changes or revert to a previous version of the page
    • If you are editing a page with a live template, please help out by removing it! Use the following steps:
      • Edit the page.
      • COPY ALL OF THE WIKI MARKUP ON THAT PAGE. This is really important, otherwise we will lose all of the documentation on that page. To be extra cautious, you can paste it into a text file temporarily.
      • Then click "Edit Layout" in the top right of the page that you are already editing.
      • You will see {live-template:Exchange}. Erase this and paste in all of the wiki markup that you had copied.
      • Save the page
      • THANKS!

Where to Begin

Now that you've read all of this, you're ready to start using the ITKB!

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