Tufts has an The web based management portal for the Tufts Automated Call Distribution System that is used by most of the IT Support CentersWeb Reporting Access is named "Contact Center"
Web access for the Boston instance via http://bosccman01.uit.tufts.edu/ (Internet Explorer required) Internet Explorer 7 required for all features.
Features
- Ability to report through a web-based system
- Ability to have a Menu System for callers
- Ability to have a Message of the Day for callers
- Ability to distribute phone calls to logged in users in a defined pattern
Requirements
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Web access for the Medford phone interface is http://medccman01.uit.tufts.edu/Default.asp This is where you'll get to the reporting and monitoring interface for the Medford campus.