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If you read one document on this knowledgebase, make it this one. |
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Incomplete Search Results in OWA
- From time to time a mailbox may begin displaying incomplete search results (i.e. searching "George" may not return all emails by george, even some that were received recently.) This is a known issue with Microsoft Exchange 2010 post SP1 but has some workaround solutions. To request resolution, please submit a ticket for escalation to ESS.
Mac OSX Known Issues
- Outlook 2011 can take longer than anticipated to send messages
- There is an open case indicating the Mail Client for OSX 10.9 (Mavericks) may have some bugs in exchange 2010 attachment handling
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- *Android Kit Kat (Versions before 4.4.2)
- We are tracking an issue with Android Kit Kat (4.4) and not synchronizing email using push settings.
- Affected Nexus 5 users have set mail check frequency to 5 minutes as a workaround. This appears to be an issue with Kit Kat and Microsoft Exchange and is not related to Tufts implementation of exchange.One Nexus 4 User has enabled the trust of all SSL Certificates and authentication to STARTTLS and has seen success of push synchronization for ~10hrs so far. (11/18/2013)
- Android Patch 4.4.2 seems to fix the problem.
- Please note that with Kit Kat, you must enter tufts\UTLN instead of just UTLN for the username field.Confirmation bug still exists in 4.4 patches released before 11-26-2013
- We are tracking an issue with Android Kit Kat (4.4) and not synchronizing email using push settings.
- iOS Devices (iPhones, iPads, etc.)
- Changing single instances of recurring meetings, especially if done by a delegate can sometimes not synchronize successfully with the iOS device, despite exchange (i.e. OWA) showing the synchronized change
- This is a known issue on both Apple and Microsoft forums, best recommendations follow
- Where possible don't reschedule single instances of re-ocurring meetings
- Where possible update an executives calendar as the executive as opposed to using delegated rights
- Where possible designate a single person to maintain an executives calendar at a time
- Sometimes an email day of to accompany the change is helpful.
- Resolving single incident issues usually requires either a toggle on/off of the calendar in iOS or in some extreme cases a full remap.
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