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h3. What is BES?
The Blackberry Enterprise Server (BES) is a service offered by Tufts that allows your Blackberry to communicate over the air with the Exchange 2003 server.
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h3. Request a BES Account
# Send an email Request to UITSC (within UITSC, send to LAN) that includes the following information:
## Full Name and UTLN of person requesting licenses
## School/Department Name
## PIN of Blackberry
# Send an IDR to Phyllis Grant (UIT Finance, Tab 211) with the following information
## Full Name and UTLN of person requesting licenses
## School/Department Name
## PIN of Blackberry
## Dept. ID/account information
# The cost is $124.00
# Phyllis Grant will notify LAN-Systems of received IDR, at which point LAN-Systems will be able to enter the Device into the BES within 4 business hours.
# Once entered into the BES, Exchange will send an email directly to the user with their Activation Code. Activation code will expire in 48 hours.
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h3. Tips for Migration
* IDRs through inter-campus mail can take 2-3 days, make sure you send it early enough before the BES account is needed.
* The BES account cannot be created if the Exchange user is hidden in the GAL
* If mail forwarding has not been changed from utln@trumpeter-store.tufts.edu to utln@exchange.tufts.edu the Activation code will not make it to the Exchange Mailbox, and activation will fail.
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h3. Related Articles
* [Blackberry]
* [Modifying your Blackberry Data plan for BES]
* [Things to Know about the BES]
* [Common Errors with BES]
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[Exchange]
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h3. Topics by Label
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{show-to}| Warning |
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UIT will no longer create new BES accounts after June 30, 2012. The BES Service will be retired as of June 30, 2013 |
What is BES?
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The Blackberry Enterprise Server (BES) is a service offered by Tufts that allows your Blackberry to communicate over the air with the Exchange 2003 server. |
Users can be directed to public information about BES found here
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Before Signing Up for BES- The Blackberry's OS must be at least version 4.4
- OS version can be found by going to Options > About on the mobile device
- The phone's data plan will need to be upgraded (over the monthly unlimited data plan)
- See Modifying your Blackberry Data plan for BES for more information
- Pricing and additional BES information can be found here.
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Request a BES Account- Send an IDR to UIT Finance, Tab 211 with the following information
- Full Name and UTLN of person requesting licenses
- School/Department Name
- PIN of Blackberry
- Dept. ID/account information
- Send an email Request to UITSC (within UITSC, send to LAN) that includes that same information.
- Finance will notify LAN-Systems of received IDR, at which point LAN-Systems will be able to enter the Device into the BES within 4 business hours.
- Once entered into the BES, Exchange will send an email directly to the user with their Activation Code. Activation code will expire in 48 hours.
- An IDR is not required
- Send an email to UITSC with a manager CCed for approval that includes the following information:
- Full Name and UTLN of person requesting licenses
- School/Department Name
- PIN of Blackberry
- Dept. ID/account information
- UITSC will send the request directly to LAN
- LAN-Systems will be able to enter the Device into the BES within 4 business hours.
- Once entered into the BES, Exchange will send an email directly to the user with their Activation Code. Activation code will expire in 48 hours.
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- IDRs through inter-campus mail can take 2-3 days. Make sure you send it early enough before the BES account is needed.
- The BES account cannot be created if the Exchange user is hidden in the GAL.
- If mail forwarding has not been changed from utln@trumpeter-store.tufts.edu to utln@exchange.tufts.edu the activation code will not make it to the Exchange Mailbox, and activation will fail.
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