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- A recently released Microsoft Office update (KB2412171) causes Outlook to incorrectly populate the "Email Address" field when Outlook autoconfigures (uses UTLN@tufts.ad.tufts.edu instead of first.last@tufts.edu)
- Recommendations are to skip that update in WSUS, or manually enter the settings on computers which have the update installed
- Microsoft article
- After the upgrade to SP1, some Outlook clients hang when trying to "Check Name" in setup, and report that they can't connect to the Exchange server
- This issue has been resolved by server-side changes as of 3/1/2011. If you have trouble configuring an account on a domained computer on campus, please see the issue above this one, or contact UITSC if you are still having trouble.
- Recommended workaround is to use tftmexcashub2.tufts.ad.tufts.edu as the server address (instead of tftmexarray) when configuring the account
- An alternative is to configure RPC over HTTPS, but this can diminish Outlook's performance
- Outlook 2003 intermittently resets the server name in the Account Settings to "Instance-(long string of letters and numbers)" and then cannot connect to the Exchange server.
- This is a known issue with Outlook 2003 and Exchange 2010
- Changing the server name back to tftmexarray01.tufts.ad.tufts.edu will resume the connection to Exchange
- More information can be found here.
- Synchronizing Forms Error
- Some users receive "Error synchronizing folder [80004005-501-4B9-560]" in their sync error logs folder
- This is a known issue with Exchange 2010. More information can be found here
- These error logs do not indicate a true synchronization issue with a user's mail. There are no known workarounds to prevent these errors, other than turning off Cached Exchange Mode, which is not recommended for a number of other performance reasons.
- When a mailbox is opened as an "additional mailbox" in Outlook, mail sent or deleted from that account is by default stored in the user's personal Sent Items or Deleted Items folders, not the corresponding folders in the additional account.
- This is a known issue from Microsoft
- More information, including fixes, can be found here.
- A contact list in Outlook does not automatically show when composing an email and clicking "To"
- Right click on the contact list, go to Properties > Outlook Address Book and check to show as an address book
- Some Outlook clients after importing contacts can recieve a "None of your accounts can send to this address" type of bounce when trying to send mail. This is related to the postings on MSTechnet
- For resolution either delete the contact/cached contact in the local addressbook or update the contact to be an SMTP contact as recommended in the thread.
Entourage EWS
- Existing Exchange users cannot use Entourage EWS and Exchange 2003
- Exchange 2010 users cannot use Entourage 2008, they must upgrade to EWS.
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