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ArcGIS  is a complete system for designing and managing solutions through the application of geographic knowledge. Here are some of the capabilities of the software:
Advanced Analysis and Geoprocessing
Increase understanding and improve decision-making using powerful modeling and analysis tools.
Powerful Editing Tools
Simplify data design, input, and cleanup with advanced editing capabilities.
Full Cartographic Production Process
Automate many aspects of cartography, making intelligent map production a less time-consuming task.
Unlimited Sharing of Data and Maps
Easily create and share information with individuals, groups, or organizations.
For an overview ArcGIS and other GIS software used at Tufts look at the GIS Website

Packaging

Package for ArcGIS exist in Landesk. (under OIT public) We currently install only ArcGIS Desktop 10.1.
The landesk package uses an archive file and bat script to guide the installation. The bat file contains uninstall options for previous version being installed, and can be modified to include more options.
For uninstall strings, check this article: http://support.esri.com/en/knowledgebase/techarticles/detail/28709
Enterprise deployment guide is located here: http://downloads.esri.com/support/whitepapers/other_/J9736_ArcGIS_Enterprise_Deployment.pdf

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