Tufts has an The web based management portal for the Tufts Automated Call Distribution System that is used by most of the IT Support CentersWeb Reporting Access is named "Contact Center"
Web access via http://bosccman01.uit.tufts.edu/ (Internet Explorer required) Internet Explorer 7 required for all features.
Features
- Ability to report through a web-based system
- Ability to have a Menu System for callers
- Ability to have a Message of the Day for callers
- Ability to distribute phone calls to logged in users in a defined pattern
Requirements
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