Overview
Required information
- Summary of the issue
- Technical Specifics (Computer name, mac address, exact text of any error messages, distribution package or provisioning template names, etc)
- Troubleshooting performed
Example
Here is an example of a complete ticket about LANDesk:Directions on how to submit TechConnect tickets regarding the Landesk service can be found in the KB0010581:
https://tufts.service-now.com/kb_view.do?sysparm_article=KB0010581