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h2. Q:

(Write details aboutWhy do emails still appear unread after I look at them in the question/issue here)Reading Pane?

h2. A:

By default, Outlook doesn't mark messages as read until a client has either switched to viewing another message in the reading pane or double-clicked to open the message.

To change this setting, click on "Tools" > "Options" and then click on the "Other" tab. Click the "Reading Pane" button to bring up options. Check the option that reads "Mark 
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h2. Related Information

(Optional: Add related articles, links, or information here)
items as read when viewed in the Reading Pane." 

!image8.png!

You can also change the number of seconds (i.e. lower it to 1 second instead of the default 5). You'll notice that "Mark item as read when selection changes" can not be selected at the same time.


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