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- One person may have multiple UM extensions, but UM extensions can ONLY be mapped to a single exchange mailbox.
- The ability to leave voicemail for an individual after their 28day grace period will cease. It is possible to re-route the extension to another person, but if a private message needs to be left then a group extension will be employed.
Termination Considerations
From the moment an AD account is disabled it will not be possible to leave a voice message for the extension unless a transfer to another account is performed.
- If the desire is to simply reroute the voicemail to the manager's desk, have UITSC remove the extension from the employee's exchange mailbox and add it to the manager's desk line. This is an option, but it will NOT allow the manager to provide a custom voicemail for the departing employee.
- If a custom message is needed, ask for a UMX account, which is a hidden group account that can hold the voicemail and be checked via outlook voice access for the manager. This will allow a custom message to be left and separate messages for the old extension from the manager's voicemail.