...
The LANDesk Cloud Services appliance also allows computers that are off-campus or behind a firewall that are unable to communicate to the LANDesk Core to send inventory scans, check for policies via the management gateway. This allows you to perform software distribution, patch management and have clients send inventory scans back to the core server from off campus without using the VPN.
NOTE: Before a client can successfully use this feature it must be issued a certificate by the LANDesk Core. . In order to initially receive a certificate your client must be either located on the Tufts network or connected via VPN.
This is a manual process and does not happen automatically. Remote control is a separate feature and does not require a certificate to function properly.
...