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FSP's can check a quota by visiting the FSP section of Tufts Tools, looking up the user, and checking the values in the "Exchange Mailbox Quota" section. This will show the amount currently used out of the current total quota.

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Increasing a Quota

To increase a user's quota:

1. First verify that they are nearing quota by checking using the steps above.
2. After locating the user in Tufts Tools, change the value in the Exchange Mailbox Quota drop-down
3. Click "Update" at the bottom of the page.
4. Try to avoid increasing the quota more than 500MB at once unless absolutely necessary.

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