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- Datacenter location and Location Independence for the service is determined by our Service Classification below.
- Our expertise and troubleshooting is gratis as part of the service, but depending on your storage and server requirements some costs may be associated with hosting your service. Before a server is built the extent of the cost model will be discussed with you and approved via IDR.
- Our servers are virtual hosts and are either RedHat Linux or Windows Server. It may not be possible to support requests of operating systems outside of our standard, although on a case by case basis we can make allowances for self-enclosed Appliance Images.
- Servers are backed up digitally in accordance to our back-up retention policies. Server back-ups are made available for disaster recovery reasons only.
- We monitor our enterprise environment using a number of monitoring systems and support many basic service health checks.
- Hosted servers are patched in the months of Dec-Jan and Jun-July each year. Patching will require downtime per host, but depending on how the application/service is architected may not require a service disruption.
- Standard maintenance windows are below as well as Uptime targets.
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Uptime
TTS strives to maintain high service availability for all of our services. In order to ensure we are targeting the correct uptime models, we will classify your service based on the following criteria:
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