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h2. Dell Direct Warranty

This Wiki is broken into the following sections and assumes you have already diagnosed and verified the problem with the PC:

* [#Check the Warranty Online]
* [#Request Parts]
* [#Return Old Parts]
* [#Other Sections of the Website]

h3. Check the Warranty Online

To check the warranty status on a computer, record the Service Tag on the outside of the computer's case and check it using the {html} <A href="http://support.dell.com/support/topics/global.aspx/support/my_systems_info/details?c=us&l=en&s=gen" http: target="_blank">website</A> {html}  for verification.

While Dell does still provide service for computers with expired warranties (weblink {html} <A href="http://support.dell.com/support/topics/global.aspx/support/dellcare/en/expired_warranty_opts?c=us&cs=555&l=en&s=biz" http: target="_blank">here</A> {html} ), it is generally advisable that the users look to upgrade, as generally the system is over three years old at this point. 
Always try to make it a point that UIT is involved in a ["Clean and Green"|https://intranet.uit.tufts.edu/confluence/pages/viewpage.action?pageId=26631] initiative that "recycles" and donates computers, for the older machines.

h3. Request Parts

{tip} Click images to enlarge.{tip}

# Login to the [Dell Online Self Dispatch page|https://www.dosd.dell.com/portal/en/Home/Login/tabid/132/Default.aspx?returnurl=%2fportal%2fen%2fHome.aspx|https://www.dosd.dell.com/portal/en/Home/Login/tabid/132/Default.aspx?returnurl=%2fportal%2fen%2fHome.aspx]
## Username:  michael.o_neill@tufts.edu
## UITSC email password
# Click on Dispatches, then Create Dispatch, then enter the service tag of the machine and click validate
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# Click Create Dispatch
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# Leave Work Order and Product alone
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# In Submit Request you must make a couple of changes: 
## Enter the troubleshooting performed -  *must have hardware error code* 
## Primary phone 617-627-5721
## Alternate contact -   your info, and no other changes.
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# Click a check in the Override box, instead of inputting in the Address Field, then enter Michael O'Neill for name, followed by our address, then click apply
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# Click on Parts, then Add Part
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# Once you click on Add Part, click on the search button at the end of the part code field
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# In this case I have picked the Storage, Hard drive, note there are at least 12 pages of parts, and 1 listed in each row.  Once it is selected click apply
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# You can now click Submit Request.
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# You should receive a dispatch email within a couple of hours unless you receive a denied request email, in which case you must make changes to your request.

h3. Return Old Parts

# Exchange the part and put the old part into the original box, place prepaid label on box, tape the box, call FEDEX to schedule a pickup 1-877-777-6040 (I find it easiest to do from my cell phone because then once you call and schedule the next time FEDEX's caller ID will have your information on hand)
# Login a few days later and verify that your part was returned and the claim was submitted.  Click on Dispatches, then enter service tag and click go
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# Scroll down to the bottom of the screen and select Status History. Final outcome should be parts returned/claim submitted. Now you can close your Remedy ticket.
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h3. Other Sections of the Website

| My Performance \\ | Gives you metrics on the warranty work you have done over the past months/years.  Useful to track trends in computer problems as well as give you an insight into how much hardware replacement work our department does \\ |
| Learn Dell \\ | As your certifications run out, or as you would like to upgrade your certifications, visit this site. \\ |