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For Support Escalation for Unified Messaging please refer to these resources:

Info

Typical Requests that might require escalation
Voicemail doesn't pick up
Requesting a new Voicemail address
Requesting modification of the Voicemail dialplan
Requesting an addition/removal of the extensions for a single user

  1. UM Tipsheet and FAQ (see link above)
  2. UIT Client Services Center (uitsc@tufts.edu, x73376)
    • Will then Escalate to the Teldata desk for account related issues and concerns with the Call Routing platform.
    • Will Escalate to the UIT-ESS group for systemic Unified Messaging Issues.

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