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All Telephone Extensions are routed through the Medford Calling Center, and thus all Unified Messaging accounts are by default created with the Medford Dial Plan. To determine which Dialplan someone is using, you can look them up in FSP Tools on the https://tuftstools.tufts.edu website, or contact the support escalation group.
The two available dial plans are as follows:
Medford Dial Plan Default Policy
This is our standard offering. Voicemails generate an email with attached audio file and voice to text translation. Users can listen to the message both via Voice Access and via a suitable email client.
Medford Protected Voice with no Email Playback
This is the protected voicemail service. Protected voicemail does send an email notification that a message has been left, but it does not allow any email clients to retrieve or play the message. (outside of "Call on Phone" functionality in OWA and Outlook 2010.) It is important to re-remind users of protected voicemail that 1) they may not forward their email from tufts to an external email provider and subscribe to protected voicemail 2) The message IS the email, so deleting the notification deletes the message.
Reminder on Forwarding
Unified Messaging is designed with Exchange as the destination client. You cannot forward mail to an external vendor and take advantage of listening to voicemails on the Voice Access, they will have to be retrieved and listened to at the external mail destination.
Understanding HOW Unified Messaging Works
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