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Unified Messaging Wiki with Tipsheets, FAQS, and general information
Getting Help with Unified Messaging
For Support Escalation for Unified Messaging please refer to these resources:
- UM Tipsheet
- UM FAQ
- UITSC (uitsc@tufts.edu, x73376)
- Will then Escalate to the Teldata desk for account related issues and concerns with the Call Routing platform.
- Will Escalate to the UIT-ESS group for systemic Unified Messaging Issues.
As Unified Messaging is a hybrid technology (Relies on both Exchange and Telephony components) the Teldata desk and ESS will often collaborate to troubleshoot some of the higher tiered questions.
About the Unified Messaging Dial Plans
All Telephone Extensions are routed through the Medford Calling Center, and thus all Unified Messaging accounts are by default created with the Medford Dial Plan
Understanding HOW Unified Messaging Works
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