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Unified Messaging Wiki with Tipsheets, FAQS, and general information
Getting Help with Unified Messaging
Understanding HOW Unified Messaging Works
- A call is placed to a Tufts University Phone Extension. If it is not answered, the Call Routing System (2) passes the call off to the Exchange Unified Messaging servers (3) to record a message
- The Call Routing system is how all phone calls make it to each extension. From a telephony perspective, if a telephone RINGS when its extension is called, then the call routing system is working. Troubleshooting if the phone does not reach voicemail should be done in the hand-off between (2) and (3)
- The Exchange Unified Messaging servers are tied DIRECTLY into an individuals mailbox. Once the call is handed off from the Call Routing System to Unified Messaging, the option to leave a voicemail for the expected person is presented. The recorded voicemail is then saved (via the email notification of the voicemail) to the mailbox of the Exchange account attached to Unified Messaging.
- Users may then access these recorded voicemails in one of two ways:
- Voice Access: This number varies by campus, but by using the Voice Access PIN, listening to a message that has been left is possible
- Email Access: The mailbox that the message was left for will be placed into the inbox as a message.
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Once the message is removed from the inbox by either the Email Client OR the Telephone, it will disappear from the other access. The voice message is directly attached to the notification email and all access points into Unified Messaging to listen to or manage messages occurs into the mailbox itself. |