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- Information Risk Management
- Vulnerability Assessment and Validation
- Information Security Monitoring
- Incident Response and Management
- Advice on Policies and Procedures
- Infrastructure Protection
- Awareness and Training
Information Security Services
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Contact us for these services
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Information Security Services | For | Getting Help |
|---|---|---|
Faculty, Staff, Students, Affiliates | information_security@tufts.edu | |
Service Owners |
| |
Service Owners | information_security@tufts.edu | |
Service Owners | information_security@tufts.edu |
Helpful Links
Services | Contact |
|---|---|
Student support | Client Support Center (CSC) |
Customer Support Center (UITSC) | |
Central Helpdesk | Customer Support Center (UITSC) |
Web-based Virtual Private Network | |
Firewalls | |
General issues, opening a ticket | |
Sensitive Data |
How to Contact Us
If you have questions or concerns about any of the services we provide or need assistance with securing informaiton, please contact us for help. You can also contact Frontline Support Providers for assistance or check Tufts's TechConnect for an IT help desk and more.
When to Use | Description | Hours | Phone/Email |
|---|---|---|---|
For sensitive issues | Department phone, rings on all desktops | Answered when on premises, 9:00 to 5:00 | 617-627-6070 |
External reporting of incidents to Information Security, automatically makes a ticket in the RT abuse queue, cc:ed to Information Security and USG Email groups | RFC email address; | Any time of day or night | abuse@tufts.edu |
For questions, reports from within Tufts. | Question/Request email address | Any time of day or night, response may lag outside business hours | Information_Security@tufts.edu |
For FYIs, or facilitating an ongoing discussion with the group. | Team distribution list; team discussion list | Any time of day or night, response may lag outside business hours | IS_team@tufts.edu |
Notify Information security staff in the event of a suspected payment card breach | Email list | Any time | pci-security@elist.tufts.edu |
Helpful Links
Department | Services |
|---|---|
Client Support Center (CSC) | Support for Students |
Customer Support Center (UITSC) | Central helpdesk and service center, Whole Disk Encryption |
Web-based virtual private network | |
General issues, Firewalls | |
Sensitive data |