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- Common causes for this:
- Conflict/collision of other identities that look like this student being held up in Person Registry
- Student account hasn't been flagged in iSIS yet as an upcoming student
Creating the Mailbox in o365 takes a long time
Unfortunately this is a function of the number of systems that need to coordinate between Tufts and Microsoft. In our time trials this takes 5-10 minutes.
Bounced email immediately after account creation
In some circumstances, email sent from outside of Tufts (i.e. Gmail) may bounce temporarily to the new email mailbox. We're aligning the synchronization steps for both the Tufts and Microsoft environments to minimize these bounces, but at times it can persist for up to an hour if the time of registration is at the furthest end of synchronization.