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When to Use

Description

Hours

Phone/Email

For sensitive issues

Department phone, rings on all desktops

Answered when on premises, 9:00 to 5:00

617-627-6070 

External reporting of incidents to Information Security, automatically makes a ticket in the RT abuse queue, cc:ed to Information Security and USG Email groups

RFC email address;
Sent to abuse ticket queue

Any time of day or night

abuse@tufts.edu
or 
security@tufts.edu 

For questions, reports from within Tufts.

Question/Request email address 
Sent to abuse ticket queue

Any time of day or night, response may lag outside business hours

Information_Security@tufts.edu

For FYIs, or facilitating an ongoing discussion with the group.

Team distribution list; team discussion list

Any time of day or night, response may lag outside business hours

IS_team@tufts.edu  

automatically changes to:  
UIT-Info-Security@tufts.edu 

Notify Information security staff in the event of a suspected payment card breach

Email list

Any time

pci-security@elist.tufts.edu

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