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When to Use | Description | Hours | Phone/Email |
---|---|---|---|
For sensitive issues | Department phone, rings on all desktops | Answered when on premises, 9:00 to 5:00 | 617-627-6070 |
External reporting of incidents to Information Security, automatically makes a ticket in the RT abuse queue, cc:ed to Information Security and USG Email groups | RFC email address; | Any time of day or night | abuse@tufts.edu |
For questions, reports from within Tufts. | Question/Request email address | Any time of day or night, response may lag outside business hours | Information_Security@tufts.edu |
For FYIs, or facilitating an ongoing discussion with the group. | Team distribution list; team discussion list | Any time of day or night, response may lag outside business hours | IS_team@tufts.edu |
Notify Information security staff in the event of a suspected payment card breach | Email list | Any time | pci-security@elist.tufts.edu |
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