...
Are you new to using a wiki? Don't worry too much about going crazy with formatting or layout. The right side of the page >>> has some basic formatting tips to get you started.
You can also check out the full Notation Guide or the Confluence Documentation site for some basic resources to get you started with Wiki Markup and other wiki mechanics. Be sure to also check out the Guidelines & Best Practices listed below before you get started.
...
- Before you create a new page, search to see if a similar or identical page already exists that you could add to/update so that we don't end up with duplicates.
- When creating or editing (or even reading!) a page, add whatever labels make sense to you so that the page is easily searchable
- Different IT groups are encouraged to document their individual practices and procedures (e.g. steps for cleaning an infected computer, computer build processes, etc.). The best way to collect this information is all in one page or section, divided by group.
- If you'd like to add your group's procedure, search to see if a page already exists.
- If so, add a new header/section with your procedure, but don't overwrite what's already therea different group's procedure.
- On the other hand, please feel free to edit/overwrite/update general documentation that was added by someone else. More contributors = more information! Remember that we can always look at the page history and revert to a previous version if needed.
- You're encouraged to document issues that you're experiencing with a service or application, including symptoms, workarounds, etc.
- However, documenting an issue is not the same thing as reporting the issue to the service owner. In addition to documenting what you know, don't forget to submit a ticket if it hasn't already been done.
Disclaimers
- The ITKB is open to be edited by any FSP at Tufts. This means that the information you read is not necessarily accurate, up-to-date, or endorsed by the service owner.
- We rely on ITKB readers and contributors. If you see something inaccurate, please edit the page and fix it!
- If you are a service owner, we encourage you to watch pages relevant to your area of expertise to ensure that they remain as accurate and updated as possible!
- As listed above, documenting an issue is not the same thing as reporting the issue to the service owner. In addition to documenting what you know, don't forget to submit a ticket if it hasn't already been done.