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  1. If you believe you are seeing unexpected behavior that warrants escalation, please submit tickets to UITSC@tufts.edu so we can track and coordinate our efforts.

Past Experiences, and "worst offenders"

  • Mac Mail on Snow Leopard is the "worst offender" of the mail clients as potentially needing an application restart
  • Blackberry BES devices are more likely by percentage than other mobile devices to experience trouble with their synchronization. A battery pull is encouraged, along with the tips suggested at https://go.tufts.edu/beshelp