Request a Server.
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- The ability of the application/service to target high-availability through design and implementation.
- Impact of your service to the core missions of the University.
Planned vs. Unplanned Maintenance
Planned maintenance is discussed, tested, and scheduled prior to 48 hours before the occurring maintenance. For servers classified as "non-production" it may be necessary to schedule and complete work outside of the 48-hour prior window or outside described maintenance windows below.
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MORNING | USED FOR | DATES |
|---|---|---|
6am-8am MWF | No Impact, or No major Rollback required | Monday through Friday |
6am-10am | Potential for larget impact, requires elongated window, or poor rollback options | SUNDAY |
EVENING | USED FOR | DATES |
12am-2am | Outside of business hours, helpful to have work on Friday | FRIDAY |
9pm - 11pm TuTh8pm - 11pm | Low Impact, or No major rollback required | Monday - Friday |
Accessing your server
We will provide appropriate level access to the server for approved administrators. Shell and Remote Desktop access will require access to the Tufts VPN.
Communication
When creating servers for you, we will collect a primary service owner and e-mail contact for your team. If this communication entry should change, please update us of this. For any planned maintenance or changes to our services we will communicate via this collected communication.
In the event of an unplanned interruption to your service, EI will communicate through one of the following communication vectors:
- Always
- Service Owner escalation if identified as required, or for Class I or II services by default.
- Sometimes
- Tufts Service Advisory Team Discussion List (SAT@elist.tufts.edu)
- Tufts Front-line Service Personnel Discussion List (FSP@elist.tufts.edu)
- Tufts Infoboard (infoboard.uit.tufts.edu) if a service or services are being impacted requires direct customer communication.
- Tufts Service Announcements Discussion List (tied to Infoboard Postings)
Costs
Servers as described above are provisioned at a $5,000 per four year cost basis, per server. For a service with a single production and single test virtual machine, the cost is calculated as two servers, or $10,000 per four year cost basis. This cost is to be billed by Inter-Departmental-Requisition once the server is provided to the customer.
There are a few things that can modify the cost of the server:
- Servers that require a SQL Server Database must also include the price of the license for the database which is dependent upon the number of processor cores in the virtual machine
- Servers which fall into the "other" category for RAM and Processor requirements may incur additional cost, to be discussed with the responsible server provisioning group.
- Servers which have large storage requirements that exceed 100gb of enterprise storage may incur additional cost, to be discussed with the Enterprise System and Services department.
Resource Allocations (CPU, RAM, Storage)
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, which is no Duo Authenticaiton enabled. Service owners should use Tufts-TTS-Duo
Communication