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How to get help? Two avenues are available for receiving help.
- Local: Please email the Tufts Service Desk You can open a ticket at https://it.tufts.edu/ or email it@tufts.edu and Please specifically mention Xsede . They will open a ticket and send it to staff in so the ticket gets routed properly to RGTS (Research and Geospatial Technology Services) It is very important that we know locally who is accessing Xsede and what questions you have.
- Xsede: For escalation to the Xsede helpdesk you can go to https://www.xsede.org/web/xup/help-desk or email help@xsede.org both of which will open a ticket. You can also reach the Xsede helpdesk 24/7 by telephone at 1-866-907-2383