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For Medical School situations, the following form is appropriate.
I have an account obtained as a non Tufts collaborator and it stopped working after some time, and I can't login. What might be wrong?
The research cluster relies on the Tufts Directory for authentication. It is possible that your account has expired. If so you won't be able to log in until that is resolved. You will should contact the owner/manager of the project you're involved in and ask to have your Tufts UTLN made eligible again. Once your account is made eligible again then your account on the cluster should be automatically activated again within 24 hours.
What is the hostname of the cluster?
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