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Arrow Payments is the vendor who manages Tufts TouchNet sites. Touchnet is the processor that allows students to pay
Account Set-up
For access, e-mail the name, email address, and UTLN to Touchnet eCommerce Support. Once the PCI training (although interesting, not very useful for the work we do) has been completed, users should have access.
As of late 2023, the final certification portion of Module 5 required users to “receive, read, and agree to my department's PCI policy”, but TTS was not a listed department. Touchnet help provided a generic document that allowed us to check 'agree' and complete the training. User Name comes in the format C21525. UTLN; when first logging in, use the ‘reset password' link to
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To: tts-slate-team-request@elist.tufts.edu on behalf of Arrow Payments Support Team
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Best,
Nalani Brown, PMP (She, her hers)
Director of Operations, QIR
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Initial Login
User Name comes in the format C21525.UTLN. The initial set up process requires both an e-mail and a phone number for validation.
Using the ‘reset password' link to reset the initial password did not work for Beth; this seems likely to be a case of having an old account from prior to authentication requirements. Since none of the authentication pieces were in place until after logging in with the temporary credentials, there was no way to reset the account. They did eventually send the actual temporary password after the first try by support, which was just unlocking the account.
Setup in Slate
XSLT files have to updated with the correct site ID, if it is going somewhere other than the default:
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