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Elizabeth Storrs

Elizabeth Storrs

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ISSUE: Cannot get data to display, AND be from multiple forms.

OUTCOME/CURRENT STATUS:

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  • prompt field values do not respect form rankings. This has been submitted to Technolutions, and maybe some day we will get a response.

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  • Work-around in making sure all of the data is in free text fields has been accomplished for 2023 cycle

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    • Manual Query->Import of newly completed recs

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    • All previous recs from this cycle that used the old form have been imported

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    • All NUTR defers have had their letters ported over

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    • Working on report to find anyone in GSBS who is using last year’s letters.

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  • And Technolutions gets back in touch 3 months later to tell us the answer was something we already tried and it didn’t work before

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  • So, revert text fields/manual process back to the way it was displaying before.

RESEARCH

https://knowledge.technolutions.com/hc/en-us/articles/360032612272-Custom-PDF

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The \2022_reference_uploads\People with imported old ref STATUS TRACKING.xlsx document has the status updates for everyone who was checked; 12/13 added new refs for Bootwala; still only Ryan and Clement are outstanding.

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Amanda Holder (Technolutions)

Jan 30, 2023, 7:08 PM EST

Hi Elizabeth, 
 
Thank you for submitting this request and for your patience as we work through a high volume during this time. In reviewing the /apply/GSBS/reference.pdf it appears that the original reference scoped prompt based fields could have been added without the initial tag of reference which would cause the behavior you saw with the field not populating the value. In the Custom PDF KB article, it discusses that when adding a reference scoped field to the custom PDF, the initial tag of reference_  that is placed in front of the field id is required. Currently the custom reference scoped text fields have this which is why the fields are pulling data. 
 
In the test environment, we tested this by adding the original prompt based reference scoped fields and added the reference_  tag to the beginning. With that tag, the fields started to display the value for that question. The cache on the application has to be broken to get this updated as well.
 

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We hope this information is helpful. We will go ahead and set this request to solved for now but if you have additional questions please let us know. 
 
Best Regards, 
Amanda & the Technolutions Team!

 
 

  State of affairs at end of 2023 cycle for both GSBS and NUTR:

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