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When using Denodo in production, it’s required that service accounts be used in place of personal credentials. With personal credentials, anything that relies on those credentials will break if you leave the university. Using a service account prevents this. You can ask the Data Strategy team to have a service account created for you and assigned the appropriate privileges.

Raising an Urgent Issue

If an urgent issue arises with Denodo that needs immediate attention, you should create a ticket in ServiceNow with the following field values:

• Urgency: High
  This will spawn the following prompt. Click Yes
  

  Image Added

• Paging Location: Denodo (if known, include the specific Denodo component at issue as well)

• Service: Denodo

• Assignment Group: TTS Data Virtualization

Developers

This section is dedicated to users who will be developing in Denodo and contains a collection of information to help you get started and succeed with Denodo at Tufts.

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