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Onboarding Users

1. Determine access needshttps://tufts.service-now.com/now/nav/ui/classic/params/target/%24oc_workbench.do%3Fsysparm_redirect%3D%2524oc_groups.do%26sysparm_group_id%3D4576677c4f720340512ea3928110c72a

2. If VDB exists, do one of the following:

   1. assign to existing AD groups in grouper

   2. create new AD group with custom permissions, assign, import into Denodo and deploy to production

3. If new VDB needed, do the following:

   1. create and import AD groups following Managing AD Groups

   2. create VDB following VDB Creation

4. Provide users with Denodo User Guide

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Health check script is available here.

On-Call Schedule

The On-Call Schedule is maintained in ServiceNow here. This schedule allows members of the scheduler roster to be notified, in order, whenever a ticket with urgency of High is created within ServiceNow.

If it’s your first time being on an on-call schedule in ServiceNow, you’ll want to fill the contact form here.

Those on the roster will receive an SMS message like the following below:

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SMS messages come from +18446360241, so make sure that you create a contact for that number so that it doesn’t get blocked.

The On-Call Calendar can be viewed here.

If you need to schedule time off, select the first shift where your time off is occurring and click Manage Shift

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In the window that appears, select Schedule time off and select the dates for your time-off.

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How to’s

Adding a user created function to Denodo via JAR file

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