...
Arrow Payments is the vendor who manages Tufts TouchNet sites. Touchnet is the processor that allows students to pay application fees and enrollment deposits through Slate.
Account Set-up
For access, e-mail the name, email address, and UTLN to Touchnet eCommerce Support. Once the PCI training (although interesting, not very useful for the work we do) has been completed, users should have access.
...
XSLT files have to updated with the correct site ID, if it is going somewhere other than the default:
...
Refunds
In the event that a student needs to be issued a refund of the application fee, authorized users access Touchnet to refund the fee. As of 11/6/2024, Trish Sheehan and Beth Storrs have permissions to do refunds. Touchnet provided the following instructions for doing refunds:
After logging in, hover over the "Applications" tab
Select "Marketplace"
On the left hand side, select the merchant name to expand the menu
Expand "Stores"
Expand the store you would like to review reports for
Select the "Refunds" link
Once there, enter the Order Number and select Run Search
Select "Refund" next to the order
Select the person whom the full or partial refund should go to
Update New Quantity Return to 1 for each refunded item
Enter the refund dollar amount
Enter comments in Refund Reason
Select Process Refund
I used the e-mail address to find the transaction I was looking for and that seemed to work fine.
...